Frequently Asked Questions
How long is shipping? Koyó’s Hair & Body Kare products are made to order, they are fresh and handmade after all! Please allow up to 7 working days for your order to be processed before being dispatched. If you have ordered products, which are in stock or already made, your order will be processed & dispatched within 3 working days. Orders placed over the weekend will be processed on Monday or if you happen to order over a bank holiday, your order will be processed on the first working day, usually a Tuesday.
Will I be able to get a tracking number? When placing your order, you will receive an automatic confirmation and receipt. When the order is shipped, the tracking number will be sent via email to the email provided. Please be mindful that if you are ordering within the UK, signature confirmation is required.
Can I use your products on my baby? It is not recommended by Koyó’s Hair & Body Kare to use any of our hair care or body products, whether natural nor organic, on a child under the age of 4. Prior to the age of 4, children may not have had enough exposure to different substances to be able to determine whether the child has allergies or sensitivities to certain ingredients. For example, a child may have not ever had exposure to coconut or peppermint, but may be allergic to it. We, at Koyó’s Hair & Body Kare do not want to be the cause of any allergic reactions to minors.
Can I get a sample? Samples are no longer being provided. Prior to the company's grand opening, 30 samples were given to individuals willing to try the product to test for effectiveness prior to launching the website. All items are now for sale on the website.
Once I have placed my order, can I change it? Once an order has been placed we are not able to add to it or combine it with another order. The only change we can do for you is correct spelling mistakes in the delivery address, or cancel it completely providing it has not been dispatched.
What is the shelf life of your products? Our products contain no preservatives, parabens or phenoxyethanol. Instead, we use vitamin E & essential oils in the creams, sodium levulinate & sodium anisate in the shampoos. Our products have a shelf life of a minimum of 3 months unopened, and 2-3 months from opening. Most products will be usable for longer, however their quality may deteriorate. To avoid disappointment, please start using your products as soon as possible after purchase and keep them away from the sun or heat. Please avoid stocking up - just like with fresh food, you are best buying only what you are likely to use within a few months.